This is chapter 6 of a multiple-chapter learning exercise for those looking to buy a phone system for their business. Description of a Call Center and Their Role in a Business Phone System If you want to read chapter 5, you can find that here: Features of a Business Phone System Any book on VoIP,

This is chapter 7 of the series: How to Buy a Phone System for Your Business. If you want to read chapter 6, you can find that here: Call Centers and Their Role in a Business Phone System Vendor selection is extremely critical to a successful deployment. Great system, poor implementation, will leave your users

You’re here because you’re interested in buying a phone system for your business. I’m here to help. I’m here to help, not with complicated lingo and industry terminology, but, with the basic information you need to understand the options, features, and how it all works, so that you can make an educated decision on the