There have been a few buzzwords and phrases to come from the COVID-19 pandemic, like “social distancing,” “we’re all in this together” and “unprecedented times.”
Another phrase we have heard is “the new normal,” a reference to how life will be when things start to settle.
4 Ways Enterprises are Embracing the ‘New Normal’
As we all adapt to life after COVID, workplaces will be different when staff return. If you are part of an organization, you may be wondering what the new normal will look like.
Here are just some of the changes to look out for.
Many companies have shifted to a remote working model, giving teams the opportunity to work from home. School closures and family commitments have seen managers offer flexible work hours to relieve the pressures faced by work-from-home staff members.
As enterprises begin to reopen their doors, some workers may still be allowed to work remotely. As brands have embraced cloud-based technology it has become possible to hire the best people for the job, from anywhere in the world.
Virtual Call Centers
Post-COVID, customer service will be more important than ever as companies do everything they can to get back on track. Virtual call centers will become the norm, and the right solution will be a tool built for productivity.
Your employees can log in from anywhere, at any time, and you can track their performance by accessing clever data and analytics.
The virtual call center should be an omnichannel system, giving the team the opportunity to connect via phone, social media, and e-mail with the same consistent service.
With many customers avoiding face-to-face contact, a virtual call center can be vital to securing sales.
New Staff Habits
Some workplaces will be transitioning back to an on-site work environment, but some habits will remain. As enterprises embrace the new normal, we will say goodbye to hot desks and busy communal areas.
There may be a limit of how many people can occupy a space, and reminders might be given to socially distance and maintain good hygiene.
Over the course of the last 12 months, the shift towards working from home has pushed team members to be more independent.
Managers have learned to rely on their employees and trust them to do the right thing. While this has been a learning curve, we will likely see this trend continue.
What does an independent workforce mean? To start, there will be fewer and shorter meetings, only checking in when required. This is a good strategy for socially distanced offices and can prevent meeting fatigue.
The new normal will see a strong focus on KPIs and productivity, with collaboration rather than micromanagement.
Get Ready for the ‘New Normal’
Moving forward, many workplaces will remain flexible, with employees allowed to work remotely or during unconventional work hours. Technology will be a feature, with virtual call centers changing the way staff communicate with customers.
With the right solution, you can track progress and ensure every query is followed up. Teams returning to the office will likely be socially distancing and shared hot desks will be a thing of the past.
Employees will be encouraged to continue to work independently, and meetings will be short and sweet.