There has been a rapid integration of new technologies in everyday tasks and operations over the past years. The tourism industry has also not lost any opportunity to take advantage of the rising innovations.
These technological innovations have immensely benefited the industry and its customers. They have helped streamline everyday business operations, create more scope for personalization and also maintain a proper online presence.
In today’s article, we are going to break down the top innovations and trends in the tourism industry.
Artificial Intelligence
One major industry AI has made advances in is the tourism industry. Today all the major tourist companies and travel agencies incorporate AI in their technological operations and processes.
Booking has become easier than ever thanks to AI chatbots and assistants. Today you don’t need to go to a travel agency and wait for days to get your flight or accommodation booked.
Based on your preferences and other filters you select; the AI assistant will provide you with the best deals to choose from. AI-driven prediction systems can help you find the best flight price with the help of machine-learning algorithms.
Tourist industries also use AI to identify valuable insights from vast data sets. This helps them receive useful information about customer feedback which they can implement to create long-term solutions.
Mobile Applications
Today there are a huge number of innovative mobile apps which are transforming the entire tourism industry.
They improve the travel experience of users and make procedures and travel tasks more convenient. In unfamiliar locations, people can utilize GPS navigation apps to provide maps and directions.
There are apps for everything – booking tickets, finding the best hotel deals, locating the best tourist hotspots, making payments, and giving reviews.
We also have luggage and baggage storage apps today. This is a game-changer for people who are always on the move. Luggage storage apps help you find storage locations where you can leave your luggage temporarily.
Frequent travelers can also take advantage of package storage apps that connect them with different store locations to store their online delivery packages while they are on the move. Stowfly is such package storage and receiving service which has more than 1000 store locations in more than 65 cities.
With this innovative solution, you’ll never have to worry about missed emails or chase after an amazon missing package when you return from a holiday.
Virtual Reality
The integration of virtual reality in tourism has enhanced the travel experience of consumers.
Tourist companies can give their potential customers a preview of the room, location, or destination by conducting a virtual walkthrough session. Such visual previews have proven to be very compelling and can help the customer in making a decision.
Virtual Reality is also an effective way of tourism marketing since it is immersive and heightens the interest of consumers in the previewed destinations.
Contactless Payments
A growing number of players in the tourism industry are adopting contactless payment methods. This payment system is very convenient and also ensures the health and safety of the consumers since there is no physical contact involved. During the pandemic, the contactless payment system evolved more than ever. It is now a regular payment option in most industries, especially tourism.
Furthermore, consumers don’t have to worry about carrying a huge amount of cash with them.
Internet Of Things (IoT)
The tourism industry has benefited immensely from the Internet of Things (IoT), especially in the realms of personalization and customer experience.
With IoT, physical devices like televisions, lights, and other appliances can be controlled automatically by the user. This is because they are fitted with internet connectivity and are capable of sending and receiving data.
Appliances in hotel rooms can be integrated with IoT to give a highly customized experience to visitors. Checking in and out of rooms can become a breeze too.
Conclusion
Currently, there are plenty of new technologies on the rise. These innovations have the potential to help the tourism industry grow even more.
If your business relates to the tourism sector, you should try to integrate these novel technologies into your operations. After all, a small change can make a huge difference to your business growth and profitability
